6 Sigma:
Applying the Disciplines to a Nike Factory Store
Step Present Situation Applying 6 Sigma Principles
1) Defining the Problem As a member of the sales staff at the Nike Factory Store in Johnson Creek, Wisconsin, one of my main responsibilities is to cut down on the amount of shrink that occurs during the month. At times we, as a staff, are given conflicting messages about either giving outstanding and proactive customer service, or keeping our attention focused on suspicious charact...
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