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1 Help Desk Standard Operating Procedures (SOP)
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1 Help Desk Standard Operating Procedures (SOP)
The purpose for this document is to describe the procedures and standards of performance associated with the Turnpike Traffic Operations Help Desk section.
1.1 Current Operations
Help Desk operations is a function of the Traffic Operations network team. The Help Desk specialist is responsible for maintaining a database with current status of all trouble calls.
1.2 General Duty Description
Provide telephone and desk-side support...
Approximate word count: 326
Approximate pages: 2 (250 words per
double-spaced page) |
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